Privacy Policy

Current as of: 19 June 2025
Next review due: June 2028

Welcome to Amity Family Practice. Your privacy is important to us. This policy outlines how we collect, use, store and share your personal information, including your health information, in accordance with the Australian Privacy Principles.

1. Consent

When you register as a patient, you provide consent for our doctors and staff to access and use your information to deliver high-quality healthcare. Additional uses will require separate consent.

2. Why We Collect Your Information

We collect, use, hold and share your personal information to:

Provide medical services
Process Medicare and health fund claims
Complete practice audits and meet accreditation requirements
Support staff training and quality improvements

3. What We Collect

We may collect:

Name, date of birth, contact and address details
Medical history, allergies, medications, immunisations
Medicare number, health fund and healthcare identifiers
Diagnostic results (e.g., X-rays, pathology)
Audio or video recordings (if used for care)

4. Collection Methods

We collect information:

From your registration form and consultations
Via My Health Record, Shared Health Summaries, or hospital discharge notes
From referrals, specialists, allied health providers, hospitals, or labs
Through our website, email, phone, online bookings or social media

5. Anonymity

You may remain anonymous or use a pseudonym unless it is impractical or unlawful for us to provide services without identification.

6. Sharing Your Information

Your information may be shared:

With other healthcare providers involved in your care
With third parties (e.g., IT providers or auditors) under strict privacy obligations
When legally required (e.g., court subpoenas, mandatory disease reporting)
If there's a serious threat to your health or public safety
To locate a missing person or resolve disputes

We do not share your data outside Australia without your consent. We do not use your data for marketing without your express permission.

7. Data Storage & Protection

We store your data securely in both paper and electronic formats:

Electronic records are password protected and backed up
Paper records are scanned, then destroyed securely
X-rays and physical media are locked away until collected
Staff and contractors sign confidentiality agreements

8. Accessing and Correcting Your Information

You have the right to request access to your medical records:

Submit a written request via our Release of Information Form
We will respond within 14 days and provide records within 30 days
A $50 administration fee may apply
Requests may be denied under certain legal circumstances

To update your records, contact our Privacy Officer at
📧 admin@amityfamilypractice.com.au

9. Children and Privacy

Access to a child’s health records may be limited to protect the child's privacy. This is guided by legal requirements and the GP’s professional judgment.

10. Data Retention

Records are kept for 7 years from last entry, or until age 25 for children

11. Making a Privacy Complaint

We take privacy concerns seriously.

📝 Write to us at:
Amity Family Practice
2/35 Main Road, Boolaroo NSW 2294
📧 admin@amityfamilypractice.com.au
📞 02 4958 5814

We will acknowledge your complaint within 2 business days and respond in writing within 30 days.

You may also contact:

Office of the Australian Information Commissioner (OAIC) – www.oaic.gov.au | 1300 363 992
Information and Privacy Commission NSW (IPC) – ipcinfo@ipc.gov.au | 1800 472 679

12. Policy Review

This policy will be reviewed every 3 years. Updates will be posted on our website and in our reception area.

Roles and Responsibilities

Director: Oversees implementation and compliance
Staff and contractors: Must follow this policy at all times

Related Policies

Customer Care Policy – AFP
Patients’ Rights and Responsibilities Policy – AFP
Cultural Awareness Policy – AFP

Dr Jasmeet Singh
Director, Amity Family Practice
🗓️ 19 June 2025