Amity Family Practice – Practice Policy

Amity Family Practice is committed to providing compassionate, high-quality, and patient-focused care. The following outlines our clinic policies for appointments, prescriptions, confidentiality, billing, and respectful conduct.

Appointments

• How to Book: Call during business hours or book online via our website or the HotDoc app.

• Appointment Types: Standard (10 min per person). Book longer if you have complex issues.

• Same-Day/Urgent: Limited availability daily. Call early. Inform reception if urgent.

• Walk-ins: Accepted, but booked patients have priority.

• Interpreter Services: Available upon request, including AUSLAN.

Cancellations: Please give at least 24 hours’ notice. Cancellations within 2 hours of the appointment incur a private fee.

Repeat Prescriptions

• Must have been seen in the last 7 days.

• Authority prescriptions require a consult.

• May be issued via telehealth if clinically appropriate.

• No phone/email requests unless arranged.

Medications of Dependence

We do not routinely prescribe Schedule 8 or addictive medications. These may be considered only in rare, exceptional cases after:

• Clinical review

• Verification of prior treatment

• Ongoing monitoring

Referrals

Issued only after consultation. No backdating. You may request your preferred specialist.

Medical Certificates & Paperwork

Only issued post-consult. Not provided for new patients or those without full records. This includes:

• Centrelink forms

• Insurance/work claims

• Workers’ comp

• Commercial driving medicals

Fees apply. No retrospective certificates.

Test Results

• Not given over the phone (unless pre-arranged).

• Book a follow-up consult (telehealth or in-person) to discuss results.

Privacy & Confidentiality

We follow the Australian Privacy Principles:

• Your health information is confidential.

• Shared only with written consent (less than 12 months old).

• Speak to reception to provide or revoke consent.

Reminder System

SMS or phone reminders may be sent for:

• Appointments

• Preventive care
  You can opt out at any time.

Respect & Behaviour

We have zero tolerance for:

• Verbal abuse

• Threatening/discriminatory conduct
  Breaches may result in removal from the clinic.

Feedback & Complaints

We welcome your input. You may:

• Fill the Feedback Form in the waiting area

• Speak with our Practice Manager
  All feedback is confidential and used for quality improvement.

Inclusivity

We do not tolerate discrimination based on:

• Race

• Religion

• Gender identity

• Sexual orientation

• Age

• Disability or socio-economic status

Missed Appointments

• 1st No-Show: Friendly reminder

• 2nd No-Show: Fee applies, may affect future bookings

• Further Misses: May be removed from patient list

• Late Cancellation (<2 hrs): Fee applies

Billing Policy 

We are a mixed billing practice. Fees subject to change. See Fees section for UpToDate fees

Bulk Billing:

• Children <16

• Seniors >65 (pension card)

• GP Management Plans (GPMP)

• Mental Health Care Plans

No Smoking Policy

Amity Family Practice is a smoke-free clinic. Ask your GP for help if you’d like to quit smoking.

Signed elctronically
Dr Jasmeet Singh MBBS, FRACGP
Medical Director
19 June 2025

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