Coronavirus (COVID-19) UPDATE
We have moved to Telehealth only consults - this means that all initial consultations will be done via phone or video call. A face to face consultation can be organised, if deemed necessary after the initial clinical assessment done via tele-health.
Do not attend the Practice
Call us or book online. You will be instructed what to do next based on individual clinical assessment. This applies to all existing and new patients.
For COVID testing
If you fit the criteria for COVID-19 testing and have ;
- mild flu-like symptoms, review and lab testing can be organised through phone / tele-health consultation or via FEVER CLINIC at John Hunter Hospital
- if you feel unwell , high fever / shortness of breath you should present yourself to the Emergency department or call ambulance (000).
- if you have no flu like or respiratory symptoms - a tele-health (video) or phone consultation can be organised with us first. A face to face consult will only be organised after clinical assessment by the doctor.
For more information on COVID-19 testing please call us or the coronavirus Health Information Line: 1800 020 080
Update (3/4/2020) - We are up and running with our ONLINE BOOKINGS - Telehealth only . You can now also book via HotDoc in addition to HealthEngine.
Update (29/03/2020) - We are relieved that as per announcements made by government authorities most Telehealth consultation can be bulk billed from 30/03/2020 (details still awaited). Thanks for your patience. New patients can download the patient information form, fill it and email us back. Due to privacy and confidentiality reasons, the form is password protected. Please call our reception desk (02 4958 5814) to get the password and email address. We are working on getting online bookings working again as our third party provider is trying to fix tele-health bookings.
Update (26/3/2020) - We aim to provide most consults via Telehealth unless deemed necessary for face to face consultation after phone / video consult and triage by the doctor. If you a new patient and have not been seen at our surgery in last 3 years, you will be required to download; sign and email us back the Patient Information Form before a Telehealth consultation can be initiated. Thanks for your cooperation and understanding during these difficult times.
Important COVID-19 update (20/03/2020) - Our opening hours have changed - Please be advised that as of today, we will be closed on Saturdays till further notice. We apologize for any inconvenience caused.
Due to the current circumstances with the coronavirus pandemic, we had to take some difficult but important decisions to protect our staff and the more vulnerable in our community. From 19th March 2020 , we will be doing more stringent triaging and ensuring patients meet criteria for face to face consult. We will offer phone / tele-health consults (video) for those who do not meet criteria for face to face consultation. The phone / tele-health consults will be either bulk-billed (if you meet medicare criteria**) or pre-paid ($40) (if you don't meet medicare criteria**). Thanks for your patience and understanding during these difficult times. We aim to work together with the community to get through this hardship.
Please note some services including phone consults may not be covered by Medicare - please check with our reception staff before booking appointment
** (not applicable from 30/03/2020)
Medicare criteria for bulk billing phone / tele-health consults - (reproduced from MBS online 19/3/2020 12:00 pm)
Vulnerable/isolated patients are those where at least one of the following apply:
(a) the person has been diagnosed with COVID-19 virus but who is not a patient of a hospital; or
(b) the person has been required to isolate themselves in quarantine in accordance with home isolation guidance issued by Australian Health Protection Principal Committee (AHPPC); or
(c) the person is considered more susceptible to the COVID-19 virus being a person who is:
(i) at least 70 years old; or
(ii) at least 50 years old and is of Aboriginal or Torres Strait Islander descent; or
(iii) is pregnant; or
(iv) is a parent of a child under 12 months; or
(v) is already under treatment for chronic health conditions or is immune compromised; or
(d) the person meets the current national triage protocol criteria for suspected COVID-19 infection.
changes (16/3/2020) - Changes include that the 'usual GP' was expanded to include where there has been a face to face attendance in the previous 12 months with the practitioner or at the practice. The 'need for a limited examination' was removed from the GP and Other Medical Practitioner items.